Privacy policy

Last updated: 28 October 2026

This policy explains how Hynavex, based in Melbourne, Victoria, handles personal information collected through this website and through the services we provide to dental practices. We aim to follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Our contact form

If you use the “Request a call” form, we collect your name, clinic name (optional), phone number and email address, and use them only to contact you about Hynavex. Each request is saved in a Google Sheet and sent to our Gmail inbox (hynavex@gmail.com), both run by Google, which may store data outside Australia, including in the US. The form also has a hidden field that people never see; we use it only to filter out spam from automated programs. We keep form requests only as long as we need them to follow up, then delete them. You can also just email us at hynavex@gmail.com.

What we collect, and why

We only ask for the minimum we need to reply and arrange a call: your name, your clinic name, and your phone number and email address. We use these details only to respond to you, arrange and hold the call, and follow up about our service if you ask us to.

This website does not collect patient information. Please do not send us any patient information or health information about yourself. We do not need it to talk to you about our service.

Marketing messages

We send marketing email or SMS only with your consent. For businesses, this can include consent the Spam Act 2003 allows us to infer when a business publishes a work email address (for example a practice’s reception address) and our message relates to that role. Every message identifies us and includes a simple way to opt out. We act on opt-outs straight away, and always within 5 business days.

Cookies and analytics

This site does not use analytics or advertising cookies. The site is hosted on Cloudflare Pages. Like any web host, Cloudflare may keep standard server logs (such as IP address and browser type) for security and operation.

We do not sell personal information. We use these service providers, which may store or process data outside Australia:

Cloudflare (website hosting): may be stored overseas, including in the United States and the European Economic Area.
Google (email and documents): may be stored overseas, including in the United States and other countries where Google has data centres.
Twilio (phone and SMS): may be stored overseas, including in the United States.
ElevenLabs (AI voice and transcription): stored in the United States, and may also be processed in other countries by ElevenLabs’ affiliates and subprocessors.

How long we keep it

We keep enquiry details only as long as needed to deal with your enquiry and any resulting business relationship, then delete them.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing hynavex@gmail.com.

We will reply to a complaint within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) or, for health information in Victoria, the Health Complaints Commissioner (hcc.vic.gov.au).

Our service for dental practices

When a practice uses Hynavex, we handle patient enquiries on the practice’s behalf: we answer calls after hours, record and transcribe them, send and receive SMS, and pass the details to the practice. We collect only what is needed to arrange a call back or appointment: name, phone number, the type of appointment wanted, preferred times, and what the person tells us. Some of this is health information. We use it only to provide the service to that practice, we give it only to that practice and the providers listed above, and we delete call recordings and transcripts within 30 days. The practice’s own privacy policy also applies. To access or correct your details, contact the practice or email us.