For independent dental practices · Melbourne’s east
Turn enquiries into booked patients.
We follow up the implant and Invisalign enquiries your practice didn’t book, with the patient’s OK, until they make an appointment.
Example
Follow-up, straight away
What a patient sees on their phone.
Practice inbox
Example- Phone callNew patient · check-upLink sent
- Web formInvisalign enquiryReplied
Why Hynavex
Fewer patients slip away.
No more after-hours voicemail AI
Callers reach an AI receptionist that notes what they need and sends your booking link.
Enquiries don’t go cold
Patients who asked but didn’t book get a short follow-up, with their OK.
Quoted patients get a nudge
Patients quoted for implants or Invisalign are reminded to book their next step.
The problem
Where enquiries get lost
Calls after hours go unanswered
A caller who gets voicemail may ring elsewhere.
Web forms answered next day
Forms sent after hours wait until morning.
Big enquiries that never book
Implant and Invisalign questions go quiet without follow-up.
What’s included
We set it up and run it
AI receptionistAI
Answers after hours, notes what the caller needs, then sends your booking link or passes it to your front desk.
Replies in one place
Patient replies go straight to your front-desk inbox.
Web enquiries answered
Instant reply with your booking link.
Follow-up they agree to
Short follow-ups only if the patient agrees. Reply STOP anytime.
Monthly report
Your own numbers, plus a 30-minute check-in call.
No need to switch systems.Your front desk keeps using your current booking software.
How it works
We aim to have you live in 2–3 weeks
Set up in person.
- 01
15-minute call
We learn how enquiries reach you today.
- 02
Set-up at your practice
We install and test everything before go-live.
- 03
Monthly report
Numbers from your own data, plus a 30-minute call.
Compliance
Designed with Ahpra, privacy and Spam Act rules in mind
How the service is designed; not legal advice.
No clinical details in any SMS. AI calls say they're recorded, up front.AI
OAIC: health informationEvery text starts with your practice name, and covers admin only.
Ahpra advertising guidelinesEvery follow-up has an opt-out. Follow-ups stop when they opt out or reply by text.
ACMA: Spam Act
Demo
How the AI receptionist works AI
What happens when a patient calls after hours.
Step 1
A patient calls
After hours, the AI answers.
Step 2
It notes what they need
Then texts your booking link, or passes it to your front desk.
Step 3
They choose a time, or reply
Choose a time online, or reply and your team follows up.
Step 4
Follow-up, if they agree
Only with the patient's OK. A text reply or STOP ends it.
Pricing
One plan. Month to month.
Every practice gets
- AI answers your calls after hours. AI
- AI replies to patient texts. AI
- Follows up enquiries, with the patient's OK.
- Follows up quoted implant and Invisalign patients.
- Set up in person, in Melbourne
- Monthly report and check-in call
- No lock-in contract
Request a call
No obligation. We’ll see if it’s worth it for you.
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